Frequently Asked Questions

For security reasons we never keep any customer credit card information on file or in our database. We apologize for any inconvenience this causes when re-ordering, but your security is our top priority.

Absolutely, we use real 128bit secure socket layer (SSL) technology to provide the utmost in security for your credit card information.

For security reasons we do not accept telephone orders. This ensures your credit card information stays between you and the payment processor.

We only charge sales tax for orders shipped in the state of Texas. If you are a Texas tax exempt company or organization please click on the "TX Sales Tax" gray tab in the upper right hand corner of the screen to fill out the appropriate form. Fax the completed form to (817)489-3650 or email to: sales@papilio.com.

Currently are products are only available through our website at www.texascraft.com

Yes. We offer both USPS Priority Mail International and USPS Express Mail International shipping options for our international customers.

Unfortunately the only liquid/aerosol item we are able to ship internationally at this time is our Decal Mounting Fluid. All of our other liquid/aerosol items we are unable to ship due to shipping restrictions.

The easiest way to tell the difference is in the cartridges. Inkjet printers typically use small cartridges that fit in the palm of your hand. Laser printers use longer heavier cartridges that are typically at least 11" long.

The only sure way to tell is to look it up at the manufacturer's web site. However, a good rule of thumb is that if the ink itself has a name such as: "DuraBrite" "Claria" "Vivera" "Ultra Chrome" etc.. it is most likely a pigment or solvent based ink.

Unfortunately not. Inkjet and laser printers use a blend of four colors: black, yellow, magenta, and cyan. Both printer types rely on the media being printed on to provide the white tone. So, if you print on a clear media anything that is white in the design will be clear when printed.

It depends on your application. Laser print has the advantage of being mostly waterproof after being printed on a resistant media, while most inkjet inks are water soluble. Inkjet printers typically offer high quality print though, especially when printing high resolution photographs.

If your color laser printer is less than 10 years old it will most likely not have an oil fuser unit. The only way to tell for sure would be to look up your printers specifications on the manufacturers website.

If your color laser printer is less than 10 years old it will most likely not have an oil fuser unit. The only way to tell for sure would be to look up your printers specifications on the manufacturers website.

Water slide decals are images and/or text printed on an extremely thin film. The film comes on a paper backing so it holds together to be printed on. After printing the film is submerged in water to separate it from the paper backing. Water-slide decals are so thin that when applied to a surface they give the illusion of being painted onto the surface. We have a video demonstrating the process located here: http://www.papilio.com/video_instructions.html

Since inkjet inks are water soluble the ink must be sealed onto the decal paper sheet before it is submerged in water, otherwise the ink would just come off of the sheet into the water. We have two products suitable for this. One is a liquid version which is spread over the decal sheet with a foam applicator. The other is an aerosol spray which is applied to the sheet.

Rub on decals are like water-slide decals except instead of using water to release the decal from the paper backing, pressure is used. After printing rub-on decals in mirror image you coat the sheet with our rub-on tack or spray it with our clear aerosol adhesive. When you cut out your individual decals and apply them to the surface to be decorated, sticky side down. Apply pressure using a credit card, Popsicle stick, or other hard edge. This will transfer the decal. We recommend the rub-on decal paper for surfaces which are porous thus making them incompatible with water-slide decal paper.

The clear decal paper is ideal when placing your decals on a white or light colored surface. The white decal paper should be used if applying your decals to a dark surface, or if your design contains white. Since inkjet ink is actually transparent the clear decals will appear faded and difficult to see on a dark surface.

As with most products, it depends on what the decal is exposed to. If used for purely decorative purposes a decal will last for many years. If the decals are hand washed on a frequent basis the decal will start to chip away within a few years. If our color laser bake on decal papers are used the decals will even withstand several dishwasher cycles before beginning to separate form the item decorated.

For decals that are considered permanent we recommend our two part urethane kit (UOLK). It can be found here at texascraft.com

Our static cling materials rely purely on static to adhere to the surfaces they are applied to. The ultra-cling media features a very low tack, easily removable, reusable adhesive. For applications where the cling will be removed multiple times or windows/doors with an exterior face we recommend using the ultra cling.

Since inkjet ink and laser toner are transparent printing transparent ink on a transparent sheet placed on a transparent window can give a very washed out or faded look. The white window masking spray provides your cling with a white background to provide contrast. This makes your window clings vibrant and visible from a greater distance. White window masking spray is a must if the car window the cling will be applied to is tinted. We offer a video showing this process step by step at: http://www.papilio.com/video_instructions.html

Since the printable side of the cling is the side which will be facing the inside of the window you must print in mirror image so that any text in your design will be facing the correct way. Most graphics manipulation programs allow for easy mirroring, also more and more printer device drivers offer the option at the time of printing as well. This can be particularly useful if the design will be used to print more than just window clings.